Terms and Conditions
Representation
All of our available animals are guaranteed to be feeding unless otherwise noted in the advertisement. We will provide detailed information about the history of the individual you are interested in if asked. All animals are guaranteed to be accurately represented with respect to sex, genetics, and coloration. However, lighting conditions, animal mood, camera settings and many other factors interact to affect color. For these reasons, we cannot replace an animal based on appearance unless the wrong animal was actually sent. Genetics of our animals are guaranteed and can be provided in writing should you require it.
Shipping
Reptiles are shipped via a combination of UPS and FedEx next day air and insects via UPS and USPS. An individual shipping quote will be generated for you based on your zip code and the animals you are interested in. We are not responsible for delays in shipping related to carrier errors including mis-deliveries. Furthermore, the live arrival guarantee is null and void if you are not available to receive the package on the first delivery attempt. All shipping charges are non-refundable. We will only ship when temperatures en route are between 35 and 90 degrees Fahrenheit. We reserve the right to make the final determination as to whether or not to ship. The welfare of the animals is the most important part to us and we will not ship if we have any concerns that the animal will not survive the trip. We ship in insulated boxes and will include hot or cold packs when we feel it is appropriate. If you are concerned about temperatures in transit and wish to request a hot/cold pack, please do so via email the day before the agreed upon shipping date. In some circumstances, we may make arrangements for pickup of the animals to avoid shipping charges and stress. Should you request that we bring an animal to a location to deliver it, a 25% non-refundable deposit must be placed down and the remainder of the agreed upon purchase price must be paid for prior to the animal changing hands. This deposit is to ensure that our animals are not placed under undue stress due to repeated packaging and transport.
Returns and Guarantees
We guarantee all of our animals to arrive alive and healthy. Notification of problems (shipping or otherwise) must be given within 6 hours of arrival. If major problems occur (death, illness, etc.), we may ask for proof (photographs, dead specimens returned, etc). In the event an animal arrives dead, we will make every effort to replace the animal with a similar individual. If we cannot agree on a suitable replacement, we will refund your money minus any shipping charges.
Payment
At this time we only accept payments via PayPal ([email protected]). Payment is due at the time the price is agreed upon. Animals will NOT be held without payment. In the case where two people simultaneously pay for an animal, the person whose payment arrived first will receive the animal and the other person will be refunded their money. Animals can be held for up to two weeks with a 25% non-refundable deposit. Should you fail to pay the remainder of your balance within the two week time period the animal(s) will be re-listed for sale and you will forfeit your deposit. Unless previously agreed upon, we do not allow payment plans for our animals. We reserve the right to refuse sale to you if at any time during our conversations we feel that selling the animal to you is not in its best interests.